Frequently Asked Questions

Q) What file format is required for my artwork?
A) We prefer JPG; however, TIF, PNG, and GIF are acceptable.

Q) What are the dimensions required for my artwork?
A) In order to fill the full HD screen, artwork should be 1920x1080 Aspect Ratio. If filling the full screen doesn’t matter to you, feel free to send any aspect ratio you desire.

Q) How big of a file can I use for my artwork?
A) Please do not exceed 5 MB.

Q) Does the length of my service agreement begin when I sign?
A) No, the length of your service agreement starts the day your advertisement is operational.

Q) May I use a video advertisement instead of a static ad?
A) Yes, we can run your video advertisement in most of our locations (Please ask which ones). They should be 10 seconds long. We prefer they be in mp4 or flv format without an audio track.

Q) How soon will my ads be running after I email them to you?
A) Ads are placed/updated (barring any technology challenges) the same day if we receive them by 11:00 am on business days. Any ads received after 11:00 will be updated the following business day.